Citywide Cleaning UK - About Us

Citywide Cleaning Privacy Policy

This Privacy Policy explains how Citywide Cleaning Company UK (Company No. 11103733), registered office 130 Old Street, London EC1V 9BD, collects, uses and protects information when you visit our website at citywidecleaning.co.uk or contact us about our commercial cleaning services, including our Office Cleaning London service.

We take your privacy seriously. Any personal information you share with us is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Citywide Cleaning Company UK has provided commercial and office cleaning services since 2004. Our website is citywidecleaning.co.uk. For any privacy-related query, you can contact us at:

What Personal Data We Collect and Why We Collect It

Depending on how you interact with us, we may collect:

  • Your name and job title
  • Contact details, including email address, phone number and business address
  • Information you provide when requesting a quote or completing a contact form
  • Technical information collected automatically via cookies, such as pages visited and browser type

We only collect what is necessary to respond to your enquiry, provide our services, or improve how our website works. We do not knowingly collect special category data (such as health information) through this website.

Comments

If our website allows visitors to leave comments on blog posts, the comment content and metadata (including the commenter’s name, email address and IP address) may be retained to help identify and approve genuine comments and to prevent spam. This information is not used for any other purpose without your consent.

Media

Our website does not currently offer visitors the ability to upload media files such as images. If this changes, we will update this section to explain what information may be disclosed and how uploaded files are handled.

Contact Forms

When you submit a contact or quote-request form, we collect the information you provide, such as your name, email address, phone number and enquiry details, so that we can respond to you. We retain this information for as long as necessary to handle your enquiry and for a reasonable period afterwards for customer service and record-keeping purposes. We do not use contact form submissions for marketing unless you have separately agreed to receive marketing communications.

Cookies

Our website uses cookies in line with the Privacy and Electronic Communications Regulations (PECR). Cookies help us understand how visitors use our site, so we can improve navigation and content. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how parts of our website function.

Analytics

We use Google Site Kit to help us understand how visitors use our website, which may include Google Analytics and Google Search Console. These tools collect information such as pages visited, time on site and general location data. You can opt out of Google Analytics tracking using Google’s browser add-on, available at tools.google.com/dlpage/gaoptout. Google’s own privacy policy is available at policies.google.com/privacy.

Who We Share Your Data With

We do not sell, rent or trade your personal information. We may share limited information with trusted third-party service providers who help us operate our website and business, such as our website hosting provider and Google, via Google Site Kit, for analytics purposes. We will also share information where we are required to do so by law.

How Long We Retain Your Data

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to enquiries, delivering our services, and meeting any legal, accounting or reporting requirements. Where we have not confirmed a specific retention period for a category of data, we will review and update this section accordingly.

What Rights You Have Over Your Data

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request that inaccurate information be corrected
  • Request the erasure of your personal information, where applicable
  • Restrict or object to certain processing of your information
  • Request that your information be provided in a portable format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at contact@citywidecleaning.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled improperly.

Where Your Data Is Sent

Where we use third-party tools such as Google Site Kit, some information may be processed outside the United Kingdom, including in the United States. Where this occurs, providers such as Google maintain their own safeguards for international data transfers, as set out in their respective privacy policies. We will update this section with further detail on any other international transfers as they are confirmed.

Contact Information

If you have any questions about this Privacy Policy or wish to raise a privacy-specific concern, please contact us at contact@citywidecleaning.co.uk or call 020 3287 9204.

Additional Information

How We Protect Your Data

We maintain suitable physical, electronic and managerial procedures to safeguard the information we collect and to prevent unauthorised access, disclosure, alteration or loss.

What Data Breach Procedures We Have in Place

Should we become aware of a data breach affecting your personal information, we will investigate the matter promptly and take appropriate steps to contain and address it, including notifying affected individuals and the ICO where required by law.

What Third Parties We Receive Data From

We do not currently receive personal data about you from advertisers or other third parties for use on this website.

Automated Decision Making and Profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you through this website.

Industry Regulatory Disclosure Requirements

As a commercial cleaning services provider, we are not currently subject to sector-specific privacy disclosure requirements beyond the UK GDPR and the Data Protection Act 2018.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page.

Last updated: July 2026

You can learn more about us on our homepage or our Office Cleaning London page.